Refund and Cancellation Policy

This policy applies when a family buys a paid product from My Au Pairs and Nannies ("we", "us"). It forms part of our Terms of Use. Creating a family account and contacting caregivers is free during our launch period, and listing a profile as a nanny or au pair is free, so this policy does not apply to them.

1. Your seven-day cooling-off right

Under section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), you may cancel a purchase you make electronically, such as on our website or by email, within seven days after you buy it. You don't need to give a reason, and we won't charge a penalty.

This right does not apply to a service that began with your consent before the seven days ended (ECTA section 42(2)(d)). So when you buy, we ask whether you want the service to start straight away. If you agree, your cooling-off right ends when the service starts. The sections below explain what that means for each product.

2. Concierge Match

Available on request. Contact us to book.

Concierge Match costs [CONCIERGE MATCH PRICE]. We use your requirements to prepare a shortlist of caregivers and send it to you within [NUMBER OF WORKING DAYS]working days of receiving your payment and your requirements.

• If we don't provide a shortlist: you get a full refund if we don't provide a shortlist within that time.
• Before we start: you can cancel for a full refund within seven days of buying, unless you consented when you booked to us starting straight away and we have started.
• If you cancel after we start: [RULE FOR CANCELLING BEFORE THE SHORTLIST IS SENT]
• After we provide a shortlist: the fee is not refundable, because the service has been delivered. This applies even if you don't hire anyone from the shortlist.

3. Verify My Nanny

Available on request. Contact us to book.

Verify My Nanny costs [VERIFY MY NANNY PRICE] and covers[WHICH CHECKS ARE INCLUDED].

• Before the check is submitted: you can cancel for a full refund.
• After the check is submitted: there is no refund. When you book, you consent to us starting straight away, so the cooling-off right ends when we submit the check. This applies whatever the result of the check.
• If we can't submit the check: you get a full refund if we don't submit it, for example because the nanny doesn't give their consent.

4. How to cancel or ask for a refund

Email info@myaupairs.co.za or contact us with the name and email address on your account, the product you bought and the date you bought it. We pay refunds to your original payment method within 30 days of the date you cancel.

5. Your other rights

Nothing in this policy limits a right you have under the Consumer Protection Act 68 of 2008, ECTA or any other law. For example, you keep your rights if a service was not provided as described.

6. Who we are

My Au Pairs and Nannies, Claremont, Cape Town, South Africa. Phone:073 237 8102. Email: info@myaupairs.co.za.