Frequently asked questions

Nannies and au pairs earn the Verified badge when all five checks are complete: ID, a valid First Aid certificate, background check and two references. Each profile shows the date every check was completed.

An au pair usually lives in or works part-time, often helping with school runs and light household tasks. A nanny provides dedicated, professional childcare, full-time or part-time, focused on the children.

Create a free family account and sign in. You will then see the phone number and email address on each approved profile.

Creating a family account and contacting caregivers is free during our launch period. We’ll give registered families plenty of notice before any paid plans are introduced. Concierge Match and Verify My Nanny are optional paid services, available on request: contact us to book. See our Refund and Cancellation Policy.

You do. We introduce and verify; the working arrangement is directly between you and the caregiver. As the employer, you are responsible for things like a written contract, the domestic worker minimum wage, and UIF.

No. A badge shows exactly which checks were completed and when. We still recommend interviewing caregivers and speaking to their references yourself.

Yes. Listing is free for both nannies and au pairs.

Your ID document, a current First Aid certificate, and contact details for two referees.

We arrange it separately, outside the website. We never upload or store criminal record reports; your profile only shows that the check is complete and the date.

After you submit your profile, our team reviews it. Once approved, it appears in search results, and we email you to let you know. If something needs changing, we email you to explain what.

Your badge is paused automatically until you upload a new certificate and we confirm it. Your profile stays visible, but without the badge.

The public sees a caregiver's first name and surname initial, area, experience and checklist, but never contact details or documents. Only signed-in families see phone numbers and email addresses. Family profiles are private. See our Privacy Policy.

Email us via the contact page and we will delete your account and information, apart from records the law requires us to keep.